Jobs at Lab Zero
Lab Zero is a boutique product development and design consultancy in San Francisco. We are looking for a product designer to work directly with our high-profile Bay Area clients. Whether it’s to learn new skills or get help creating new digital products, clients come to Lab Zero to turn their vision for change into reality. Our designers are equal partners in a cross-functional team of experts.
As designers, we provide value to our clients and our teams by:
- Understanding the context, needs, and goals of our clients and their customers
- Crafting thoughtful experiences that help our customers achieve their goals.
- Advocating for the best possible customer experience possible within our project constraints
- Leading the way by demonstrating best design practices and collaboration
Why join us:
- You are a passionate advocate for users.
- You want to make a smooth transition to a senior design role with the support of an experienced team.
- You want the space to dive deep into a design problem, and the flexibility to work in a variety of problems and domains.
- You want to make an impact on every project.
- You want to gain experience in a variety of industries.
- You want to learn from and work with cross-functional peers to become a more influential and impactful designer.
As a product designer, you will be responsible for:
- Fostering alignment around a problem through visual thinking. All of our projects start with understanding the problem and getting our stakeholders and team on the same page. Our product designers use their visual communication skills to describe customer journeys and diagram complex systems. We use these visual stories to identify customer insights and turn them into potential solutions. We bring clarity to ambiguous and complex situations so that the team and our stakeholders are aligned on what we are building and why.
- Delivering the right-fidelity design assets to communicate ideas and provide direction. Some projects will require high-fidelity mockups, others might be fine with simple whiteboard drawings and flows. The product designer will work with the team to understand and agree upon how much detail is needed. We often create work within our client’s brand guidelines or design systems. We occasionally develop lightweight guidelines and systems of our own.
- Facilitating conversations to iterate and refine ideas. All potential solutions evolve and adapt as we learn throughout the design and development process. Our product designers are responsible for soliciting feedback, testing ideas with users, and revising ideas as needed. Designers lead regular design reviews with client stakeholders and/or with members of the team.
- Partnering with your Product Manager to drive discovery. Understanding the right thing to build involves tying together the business needs and the customer needs. Our designers work closely with Product Managers to clarify the business context, to conduct customer research, and prepare visual documentation (like journey maps and personas) that help foster alignment and communicate the vision for the product.
- Partnering with engineering to assess feasibility and empower delivery. Close collaboration with our engineering teammates is key to our success. Our designers seek out an engineering perspective early to assess the feasibility of potential solutions and learn about alternate options. We empower engineering to deliver high quality work by writing clear user stories, exploring edge cases, leading story estimation meetings, and providing the context needed for engineers to make informed decisions. We answer questions and adapt our designs to new information the team may uncover throughout production.
- Partnering with other designers to strengthen and share the work. We give and receive feedback from other designers to help make the work stronger. We strive to make our work clear and accessible for the next designer, may they be on the client’s design team or ours.
- Partnering with our clients to help them level up their game. Coaching is a part of everything we do. We work closely with our clients to understand their process and where they need help. We lead by example to help them learn best practices for design in an agile environment.
Skills that will help you be successful in this role:
- Clear communication skills. A core part of this role will be communicating abstract ideas and customer needs to a variety of stakeholders. Strong visual communication skills will help a candidate to be successful in bringing people along throughout the design process. The candidate must be able to set context and tell a clear, engaging story. A candidate who is a good match for this role feels at home in front of a white board or a digital equivalent.
- A strong user experience foundation. User experience is at the heart of everything we do. A successful candidate is one that is able to leverage interaction design patterns to help a user complete a task. They have a strong understanding of hierarchy, structure, and flow as well as how to use these building blocks to shape an effective customer experience. They are able to discover customer needs and make sense of complex problems.
- Strong collaboration skills with the ability to work independently. Our projects vary in team size and shape. One thing they have in common is that collaboration is a key component to their success. A candidate for this role prioritizes collaboration. They are proactive, organized, and accountable. These same skills that make a candidate a good collaborator will also help them to work independently when needed.
- Flexible with the ability to adapt quickly to new situations. As consultants, it’s important we get up to speed quickly to understand our client’s problems and how we can best support them, their teams, and their customers. Integrating into our client’s environment often means using new design tools or adapting our processes. Some projects may rely on Figma, XD, or Sketch; some projects may be entirely pen and paper. A successful candidate should welcome the opportunity to learn about new subject matter and customer needs.
- Strong systems thinking skills. Every engagement exists within its own business and product ecosystem. Being able to navigate and visualize these systems helps us to see where our expertise will be most valuable and understand the impact our solutions will have on a client’s products and processes.
- Additional skills in visual design, design systems, service design, or brand design are a plus but are not required. Although soft skills are very important in this role, we welcome the opportunity to hear more about areas of the design discipline you are passionate about, additional experience you might have, and any skills not listed here.
Past experience necessary for this role:
- You’ve taken a real-world product or feature from ideation through launch, as either a solo designer or as a part of a design team.
- You have at least 2 years experience working as a UI, UX, or product designer, or equivalent in an enterprise, startup, or consulting environment.
- You are a fluent user of industry standard design tools like Figma, Sketch, Adobe XD, or equivalent.
- You have a strong understanding of web and mobile UI patterns.
- You have experience working with-cross functional teams.
- You have experience working in an agile process.
- Although we're based in the San Francisco Bay Area, remote applicants within the United States are welcome and encouraged.
- Our core working hours are in the Pacific Time Zone.
- We are not sponsoring any H1B visas at this time.
- We work on an hourly model that allows for flexible work hours and unlimited time off.
- This model includes benefits such as health insurance, 401k, performance bonuses, paid sick days, and more.
- To support ongoing learning and development, we offer tuition and conference reimbursement.
- Base compensation range for this role is $65/hr-$75/hr or an estimated $130,000-$150,000 (based on 50 weeks at 40hrs/week.)
While we expect our designers to wear many hats, that doesn’t mean we expect you to be an expert in all areas or to be responsible for solving every problem at once. You will have support from other designers on the Lab Zero design team.
We pride ourselves on finding opportunities for our team members to develop new skills and utilize their strengths. The variety of clients we work with and the variety of projects we work on means there is always a new challenge and room to learn.
About Lab Zero
We’re an experienced team of developers, designers, product managers, and leadership coaches. Founded in 2008, we design and build products for clients ranging from early-stage startups to Fortune 10 powerhouses. Companies choose to work with us because of our collaborative culture, our mastery of modern tools and tactics, and our focus on understanding and serving real customer needs.
Interested in learning more about Lab Zero? Read about some of our work through our blog and learn more about our approach.