The worlds of software design and engineering intersect and frequently intertwine. The partnership is critical, and yet we often hear stories about how the two disciplines come into conflict.
Software is all around us. In banks. Operating rooms. It runs the power grid. Lands the airplane. Teaches our children. It's in the voting booth, and it's in our bedrooms.
It’s noon at Lab Zero. Soft corporate punk plays on the hi-fi. Some people are eating lunch, talking politics. I look up from my salad. In #deploy somebody has written ‘Everything is deployed. Smoke tests are running. I’ll send an update when they’re complete.’ And I’m agitated. They added hard-boiled egg again.
Your client pays your invoices. You passed all the background checks. But how do you know they trust you? We look for signs of trust from our partners, and we reinforce patterns that increase that trust. Here are some cues to watch for:
You’re reviewing the product roadmap in a meeting and you hear, “We need a dashboard.”
You’ve already done some market research and run some customer surveys. Your product or feature idea meets a real need. Your data supports your decision to build the thing. We’re glad you got this far. When you work with us, we help you tune into the insights and anecdotes that keep your design and development aligned with the needs of your users.
You talk to your customers and you really listen.
A developer on your team is working on an eight-point story.
Your team is heads-down implementing a new feature, and you hit a bump in the road. The checkbox, ‘Apply to All’, at the bottom of the form is hard to implement. The team already built all the other form elements on the page with little effort. The way they see it, if they just leave the checkbox out, they’ve implemented 90% of the functionality in half the time. What they don’t know is that this checkbox is a “magic checkbox” which would save the customer filling out the form multiple times.
Did you ever hear somebody talk about a tool they loved? Or a tool they hated? Here are some quotes from knowledge workers about when they ran into conflict with the tools they used. Here’s Carlton, a design lead: